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Enterprise Software

Gladly provides an AI-powered, unified customer service platform that replaces outdated ticket-based systems. By focusing on people instead of tickets, it enables seamless, personalized support across channels, helping brands enhance customer loyalty and drive revenue. Gladly’s platform integrates customer interactions into a single, lifelong record, transforming customer service into a powerful growth driver

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Investment stage

Series F

Lead Partner

Alex Scherbakovsky

Founded

2014

People

Joseph Ansanelli, Michael Wolfe and Dirk Kessler

Investment date

2024

Location

USA

AVP invests out of three offices:
New York, London and Paris

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